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30 DAY RETURNS
As we all know, sometimes you get your brand-new gear, put it on, and it just doesn't feel right. Oh no! Hey, don't panic! We will take care of it!
While exchanges are not our favorite, we offer a refund or store credit for any items you wish to return.
STEP 1: RETURNS FORM
Fill in the form below and send it. Our team will then send you a confirmation email with all the information you need to complete your return.
STEP 2: SEND IT
Package up the item/s you want to return. You can reuse the bag from Devil Walking but never use a box. We will prepare the shipping back to us via DHL. The carrier will pick up the package from your order address, and you can schedule it at a suitable time. You will receive an email from hello@devilwalking.com with detailed instructions.
RETURNS FORM
We don't offer direct exchanges. However, you can make a new order for the item(s) and the size(s) you want. Afterward, you could return the item(s) you don't want for a store credit or refund. There is an option for free exchange on certain conditions. Check the FAQ below for more details.
30 day returns
As we all know, sometimes you get your brand-new gear, put it on, and it just doesn't feel right. Oh no! Hey, don't panic! We will take care of it!
While exchanges are not our favorite, we offer a refund or store credit for any items you wish to return.
STEP 1: RETURNS FORM
Fill in the form below and send it. Our team will then send you a confirmation email with all the information you need to complete your return.
STEP 2: SEND IT
Package up the item/s you want to return. You can reuse the bag from Devil Walking. We could prepare a shipping return label via DHL (it costs $19) or send the package yourself. Don't ship the gear in a box with a prepared label, as it may increase the shipping price.
RETURNS FORMs
We don't offer direct exchanges. However, you can make a new order for the item(s) and the size(s) you want. Afterward, you could return the item(s) you don't want for a store credit or refund. There is an option for free exchange on certain conditions. Check the FAQ below for more details.
30 DAY RETURNS
As we all know, sometimes you get your brand-new gear, put it on, and it just doesn't feel right. Oh no! Hey, don't panic! We will take care of it!
While exchanges are not our favorite, we offer a refund or store credit for any items you wish to return.
STEP 1: RETURNS FORM
Fill in the form below and send it. Our team will then send you a confirmation email with all the information you need to complete your return.
STEP 2: SEND IT
Package up the item/s you want to return. You can reuse the bag from Devil Walking but never use a box. We will prepare the shipping back to us via DHL. The carrier will pick up the package from your order address, and you can schedule it at a suitable time. You will receive an email from hello@devilwalking.com with detailed instructions.
RETURNS FORM
We don't offer direct exchanges. However, you can make a new order for the item(s) and the size(s) you want. Afterward, you could return the item(s) you don't want for a store credit or refund. There is an option for free exchange on certain conditions. Check the FAQ below for more details.
FAQ
HOW DOES THE FREE EXCHANGE WORK?
- You can apply for a free exchange for only one product or an order that doesn't exceed $80.
- You will receive a discount code for the same amount of item/s you wish to exchange. It will be active for an order double the price of the amount of the code(if it is for $70, then the items in your cart should exceed $140).
- Place a new order using the discount code, adding your desired products. After you add the code, the order amount will be $70. This way won't have to send anything back to us, and you will receive an exchange of the items that don't fit or like.
HOW MUCH DOES THE RETURN SHIPPING COSTS?
The return label costs differently for every location:
1. Europe - $19
2. United Kingdom $16
2. Rest of the World - $19
It's not the cheapest return label, but it's fast and easy, and you won't have to visit the local Post Office. The carrier will pick up the package from your order address, and you can schedule it at a suitable time.
* The price of the shipping label may differ for excessive or bulk orders. For more details, you can contact us at hello@devilwalking.com
CAN I RETURN THE GEAR IN A BOX?
No, as it may increase the shipping price. You can reuse the Devil Walking bag and ask the DHL carrier for a flyer. They are recyclable, and we will take care of it.
MAY I RETURN SOMETHING WITHOUT FULFILLING THE RETURN FORM?
No, otherwise, we won't accept the return.
CAN I SHIP IT BACK MYSELF?
Yes, if you are in the European Union. Once you fulfill the return form, you will receive an email with our address.
No, if you are outside the European Union.
HOW LONG DOES IT TAKE FOR RETURNS TO BE PROCESSED?
Once we receive the gear, we will need 1-5 days for some quality checks. Once we are ready, you will receive an email notification to confirm if the return has been accepted.
Refunds may take a few days, depending on the payment method you have used.